Part of the Department of Home Affairs, the Australian Border Force (ABF) is a law enforcement agency.

It is responsible for offshore and onshore border control enforcement, investigations, compliance and detention operations in Australia.

The challenges of operational leadership in the ABF context prompted the need for a sound learning theory for executive level leaders, to improve the leading of teams and build on the appropriate general ABF culture.

The Being Group was responsible for development of a dynamic and impactful Paradigm leadership program for these frontline operational leaders.

Approach

To design the overall program we consulted closely with relevant stakeholders. Research included data from reviews and culture surveys.

This was followed by detailed design and development of specific content, exercises, case studies, video elements, presentation material, workbooks and communication templates for program promotion, and the deliverance of four high level, polished pilot courses.

Rollout

Large-scale rollout of the program is planned for 2021-2022. Key areas for learning include:

  • Leading in a modern organisation
  • Leading operations
  • The application of C3 management structure (Command, Control and Coordination)
  • Inauguration of the ABF Enforcement Doctrine
  • Individual and team performance analysis
  • Authority and leadership
  • Resilience
  • Communication
  • Managing difficult people
  • Signature values in practice
  • Building culture

Following the program, the ABF hopes to achieve a shift in leadership capability.


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